Privacy Policy

At Little Sunshine, we are committed to protecting the privacy and security of the families we serve. This policy outlines how we collect, use, and safeguard the personal information of our clients and their children.

Effective Date

01/01/2026

1 Accountability

We are responsible for the personal information under our control. We have designated a Privacy Officer to ensure compliance with PIPEDA.

If you have questions, you may contact hello@littlesunshine.ca

2 Information We Collect

To provide our specialized family services, we collect the following types of information:

Parent/Guardian InformationName, home address, email, phone number, and billing information.

Child InformationName, age, and developmental or medical needs (e.g., allergies or sensory preferences) to ensure safe play and care.

Emergency DetailsContact information for an emergency contact and/or family physician.

Usage DataCookies and IP addresses when you browse our website to improve your experience.

3 How We Use Your Information

We only use your information for the purposes identified at the time of collection, including:

Service Delivery: Setting up teepee experiences, processing rentals, and providing maternal/childcare support.
Safety: Ensuring our staff are aware of a child's specific health or developmental needs during respite care.
Communication: Sending booking confirmations, updates about your event, or responding to inquiries.
Marketing: If you opt-in, we may send you "golden moments" newsletters or special offers. You can unsubscribe at any time.

4 Consent

By using our services or providing us with your family’s information, you consent to its collection and use as outlined here.

Sensitive Information

For specialized childcare or developmental support, we will ask for your explicit (written or verbal) consent before collecting health-related details about your child.

Withdrawal: You may withdraw your consent at any time, though this may limit our ability to provide certain services.

5 Sharing and Disclosure

We do not sell or rent your personal information.

We only share data with:

Service Providers: Secure third-party tools for payment processing (e.g., Stripe) or email delivery.
Legal Requirements: If required by law, subpoena, or to report a situation involving a risk of serious harm to a child (Mandatory Reporting).

6 Data Retention and Storage

Security

We use encrypted digital storage and restricted physical access for any paper records.

Retention

We keep your information only as long as necessary to fulfill the service or meet Canadian tax and legal requirements (typically 7 years for financial records). Once no longer needed, data is securely deleted or anonymized.

7 Your Rights

Under Canadian law, you have the right to:

AccessRequest a copy of the personal information we hold about you or your child.
CorrectionAsk us to update or fix any inaccurate information.
ComplaintsIf you feel your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

8 Children’s Privacy

While our services are for children, our website is intended for parents and guardians. We do not knowingly collect information directly from children under legal age through our digital platforms without parental consent.

9. Contact Us

For any privacy-related requests or questions, please reach out to us at:

✉️ hello@littlesunshine.ca